International Patient and Family FAQs

As one of the top pediatric academic medical centers in the U.S., families from abroad often seek services at Children’s Hospital Los Angeles. We deliver world-class therapies to hundreds of international patients each year. When you’re traveling great distances for care, it’s natural to have questions, and we’re here to help. Read on for answers to frequently asked questions (FAQs).

Getting Started

One of the first steps toward becoming a CHLA patient is completing an intake form. If you have questions about our clinical programs or the application process, call +1-323-361-8737 or email us.

Do I have to have my child’s medical records translated?

All medical records and application materials must be in English.

When you come to CHLA, you receive information in your preferred language. We have some bilingual staff on-site, and interpreters are always available.

Is financial assistance available?

CHLA accepts international insurance. Patients often pay out of pocket, although CHLA does accept private insurance. A deposit is required to set up your child’s initial appointments. You will also need to cover your family’s transportation, living expenses and all medical services we provide. Unfortunately, financial assistance is not available.

Getting to and Staying in Los Angeles

Can CHLA help me obtain my family’s visa?

Families must secure their own visas. After making your deposit, you will receive a letter of appointment. This documentation is needed to obtain your visa. You can get started by contacting the U.S. Department of State.

What’s the best way to travel to the U.S.?

Airlines offering nonstop flights to Los Angeles include:

• From Asia: Air China, Cathay Pacific, China Eastern, Korean Airlines and United Airlines
• From Europe: Aeroflot, Air New Zealand, Air France, Air Tahiti Nui, American Airlines, British Airways, Delta Air Lines, Iberia, KLM Royal Dutch Airlines, Lufthansa, Swiss International Air Lines, United Airlines and Virgin Atlantic
• From the Middle East: Emirates, Etihad Airways, Saudia Airlines and Qatar Airways
• Within North America: Aeromexico, American Airlines, United Airlines and Southwest Airlines

What if I need help after I arrive?

International case coordinators greet you upon your arrival to CHLA. They help you find your way to your first appointment and answer questions. Throughout your stay, our team and other providers, including social workers and Child Life specialists, are available to assist you. They frequently answer questions about transportation, lodging, banking and shopping.

Get more information about what to expect.

Your Experience at Our Hospital

We take extra steps to help international patients and families feel comfortable and cared for.

Will care teams be sensitive to my family’s beliefs and preferences?

We strive to deliver services consistent with your cultural, linguistic, faith-based and personal preferences. We accommodate your needs in many ways, including kosher and halal meals upon request. These efforts are part of a broader mission that fosters a diverse, equitable and inclusive environment where everyone feels welcome.

Can I receive medical information in my preferred language?

Yes. Our team includes certified medical interpreters. They have special training in accurately sharing medical terminology in more than 30 languages. Interpreter services are available through on-site providers and by phone.

What spiritual care services are available?

Our Spiritual Care Services team comforts children and families of all faiths in times of illness, injury, crisis and loss. Interfaith chaplains who are familiar with many religions’ guiding principles are available to listen to you, facilitate religious observances and more.

You also have access to the Thomas and Dorothy Leavey Foundation Interfaith Center, which has four semi-private prayer and meditation spaces. The Center serves people of many faiths, including Catholics, Protestants, Buddhists, Jews, Mormons, Muslims and Hindus.

Can I stay at my child’s bedside?

Parents are welcome 24 hours a day. However, you may be asked to step out of the room at certain times, such as during nursing shift changes. Most patient rooms have a space for you to sleep and a private bathroom.

Contact Us

To learn more about our Center for Global Health, email us at internationalpatientreferrals@chla.usc.edu.

You can also get started by completing our intake form. We typically respond within one business day.